What is the difference between Core and Max?

Neo Sales and the CRM are the same in both: guest service, sales, concierge, campaigns. Max adds two new layers: Neo Intelligence, which reads every conversation and returns insights, and Neo Visibility, which puts the property in searches and in AI answers.

Do I need to replace my PMS or booking engine?

No. NeoTrip runs on the infrastructure the hotel already has, legacy systems included.

Where does Neo answer guests?

On WhatsApp and on the chat of the hotel's current website. Nothing has to be rebuilt to get started.

How does the commission work?

On every plan, besides the monthly fee there is a commission on the bookings Neo helped close on the direct channel, always a fraction of what an OTA would charge. The stay is paid straight to the hotel and our share is withheld at the source, reconciled by booking ID.

What exactly does Neo Intelligence deliver?

It reads all of the hotel's conversations with guests and leads together and reports what they say: what people ask most, which objections keep coming up (price, cancellation policy, parking) and what they complain about. Each insight goes to the team the conversation mentions.

Can I start on one plan and upgrade later?

Yes, and it is the most common path. Start on Core, with Neo already selling, and move up when it makes sense: the knowledge base you already trained carries over.

Can I start with one property and expand later?

Yes. It is the most common path for chains: one pilot property, then the rollout with the standard already proven.

Does the guest data stay with the hotel?

The hotel remains the owner of all guest data the platform collects, in compliance with the LGPD, Brazil's data protection law. The knowledge base, conversations and CRM can be exported when the contract ends.

Choose how far Neo goes.

We fit the plan to your hotel’s size in a conversation. Every plan includes the full Neo Sales (guest service, sales and concierge in a single agent) plus guided implementation, a trained knowledge base and integration with your PMS.

Backed by:

Core

On requestSized to the property.

For hotels that want the direct channel running on its own, from first contact to check-out.

1 of 3 layers

Talk to us

Includes

Neo Sales 24/7 on your website chat and WhatsApp
Booking and payment inside the conversation
Concierge: Neo stays with the guest during the stay
Full CRM with segments and campaigns

Plus the admin dashboard with the trained knowledge base.

Max

Recommended

On requestSized to the property.

For hotels already selling direct that want to use conversations as data.

2 of 3 layers

Talk to us

Everything in Core, plus

Neo Intelligence: insight from every conversation
Alerts for the team mentioned in the conversation
Demand, pricing and satisfaction readings
Neo Visibility: SEO, AEO and GEO
Visibility audit and score
Ongoing content and structured FAQ

Plus more layers of data and visibility.

Enterprise

On requestSized to the property.

For groups running several properties with central governance.

3 of 3 layers

Talk to us

Everything in Max, plus

Every property in a single dashboard
Conversation quota shared across properties
Single sign-on (SSO) and permissions per brand
API and custom integrations
Consolidated reports and BI export
Staging environment
Dedicated account manager

Plus more governance and chain-level support.

Content to be validated with sales. The plan structure and the distribution of features are a proposal. Quantities (conversations, properties, users) must be confirmed before publishing.

Compare plans

Compare what changes between the plans.

Each plan contains the previous one in full. Neo Sales and the CRM are the same in all three: what changes is the data reading, the reach and the governance.

Neo Sales · before the booking
	Core	Max	Enterprise
24/7 service on your website chat and WhatsApp
Real-time qualification and quotes
Booking and payment inside the conversation
Checkout with upsell and automatic split
Handoff to the team with the full history
Multilingual service
Neo Sales · during the stay
Follow-up during the stay
In-house requests, scheduling and late checkout
Upsell of services and local experiences
CRM and relationships
Guest profile and conversation history
Preferences and tag-based segments
Campaigns and return journeys
Loyalty program and personalized offers
Neo Intelligence · conversations as data
Most asked topics and recurring objections
Alerts for the team mentioned in the conversation
Demand, pricing and satisfaction readings			Consolidated
Neo Visibility · getting found
Visibility audit and score
SEO, AEO and GEO at the same time
Ongoing content and FAQ with Schema			Per property
Scope, dashboard and support
Properties	1	1	Unlimited
Team users	Up to 10	Unlimited	Unlimited
Conversations per month	Standard quota	Extended quota	Shared
Trained knowledge base			Per property
Admin dashboard with real-time metrics			Consolidated
Reports and exports			With API
Single sign-on (SSO) and custom integrations
Support channel	Dedicated	Dedicated	Account manager
Response time for critical tickets	8 business hours	4 business hours	4 business hours
Variable revenue
Commission on assisted bookings

Core	Max	Enterprise
Neo Sales · before the booking
24/7 service on your website chat and WhatsApp

Real-time qualification and quotes

Booking and payment inside the conversation

Checkout with upsell and automatic split

Handoff to the team with the full history

Multilingual service

Neo Sales · during the stay
Follow-up during the stay

In-house requests, scheduling and late checkout

Upsell of services and local experiences

CRM and relationships
Guest profile and conversation history

Preferences and tag-based segments

Campaigns and return journeys

Loyalty program and personalized offers

Neo Intelligence · conversations as data
Most asked topics and recurring objections

Alerts for the team mentioned in the conversation

Demand, pricing and satisfaction readings
		Consolidated
Neo Visibility · getting found
Visibility audit and score

SEO, AEO and GEO at the same time

Ongoing content and FAQ with Schema
		Per property
Scope, dashboard and support
Properties
1	1	Unlimited
Team users
Up to 10	Unlimited	Unlimited
Conversations per month
Standard quota	Extended quota	Shared
Trained knowledge base
		Per property
Admin dashboard with real-time metrics
		Consolidated
Reports and exports
		With API
Single sign-on (SSO) and custom integrations

Support channel
Dedicated	Dedicated	Account manager
Response time for critical tickets
8 business hours	4 business hours	4 business hours
Variable revenue
Commission on assisted bookings

No jargon: what you get in each line item.

Neo Sales: The guest service, sales and concierge platform: a single agent, from first contact to check-out, on your website chat and WhatsApp.
Full CRM: Guest profile, preferences, tag-based segments, campaigns, return journeys and a loyalty program.
Admin dashboard: Where the hotel follows everything: real-time metrics, conversations, bookings, profile, members and permissions.
Booking in the conversation: From the right room to payment without the guest leaving the chat, with checkout and upsell built in.
Neo Intelligence: Reads every conversation with guests and leads together and tells you what they say: most asked topics, recurring objections and complaints.
Knowledge base: Rooms, policies, hours, rates and tone of voice in a structured source, trained with the hotel and used by Neo.
Concierge: Part of Neo Sales: the same agent stays with the guest during the stay, handling in-house requests, scheduling and late checkout.
Team alerts: Each insight reaches whoever is mentioned in the conversation: housekeeping, F&B, maintenance, reservations.
Shared quota: In a chain, the properties’ quotas add up to a single pool: whoever had high season uses what the others did not.
Handoff to the team: When the case needs a person, the conversation goes to the hotel team with the full history attached.
Neo Visibility: Puts the property in Google and AI assistant answers, with an initial audit and ongoing content production.
Assisted booking: A booking completed on the direct channel with Neo taking part in the same conversation. The commission applies to it.

Questions about signing up.

The price depends on the size of the property and the volume of conversations it generates: the same plan costs differently for a 60-room hotel and a 400-room one. In a thirty-minute conversation we can size it and send you a proposal.