Security at every layer
Encryption in transit and at rest, role-based access controls, and continuous auditing of sensitive operations.
Terms & Policies
Transparency by design.
We've gathered here all the documents that govern our operation. We believe trust is built with clarity about how guest and hotel data is handled at every step.
Available documents
Each document details how we operate. We update whenever we change something material in the product, infrastructure, or contracts.
Terms of Use
NeoTrip platform usage rules, party responsibilities, service availability, and commercial conditions.
Coming soonCookie Policy
Which cookies we use, for what purposes, and how you can manage your preferences across our sites and products.
Coming soonSubprocessors
List of partners and service providers with data access, in compliance with our data processing obligations.
Coming soonCommitment to trust
Hotels entrust NeoTrip with sensitive guest data. We operate under three non-negotiable pillars.
Transparency about data
We document what data we collect, why we collect it, and how long we retain each category.
LGPD compliance
Clear legal bases, data subject rights fulfillment, and incident governance aligned with Brazilian legislation.